Major courier issue

<p>Something incredible bazaar happened yesterday and is wrong on so many levels. I had my FNB order FNB170429CB755 delivered to my mothers house as I was not able to sign for it during the day yesterday. She had told me the order had arrived and she had signed the papers from the courier confirming it had my name on it, handing the papers back to the courier. The order was wrapped in a brown box. After work I went to fetch my order and inspected it and realised the courier had given my mom a box for a different person! My mom cant be held responsible for this as she was handed papers with my name on it, signed, and took a box from the courier.</p> <p>Heres where it gets interesting. It turns out by chance, we know the person who this item was supposed to be delivered to. The ref for his order is FNB170501CB7C6. I called him up and he had a similar brown box delivered and signed a piece of paper with HIS name on, and put the box under his desk as he was busy at the time. After calling him i asked him to check his parcel and upon opening the box slightly he found MY order, a playstation 4 pro.</p> <p>So long story short, the courier made us sign the proper documentation, but gave me someone elses laptop, and this other guy got my playstation 4 pro.</p> <p>I realise that FNB themselves are not the courier and Digital Planet is. But my deal was with FNB and so they are somewhat responsible too. This is a serious mistake I cant understand how a courier doesnt even bother looking at what he is handing over to people especially when the papers he makes people sign are for different people! I had to drive to this guys work doing the couriers job, wasting my own time and petrol and do a trade just to get my package.</p> <p>So FNB/Digital Planet, how does this sort of thing even happen?</p>