Main Account

Dear FNB Team,

My name is Sthembiso Gugulamagalela Mtshali, and I am writing to formally request assistance in resolving a negative balance showing on my main account. The account is reflecting a negative balance of R141, and this issue has occurred multiple times — this may be the third or fourth instance.

Previously, I attempted to resolve the matter through your support channels, most recently with an agent named Bonolo. Unfortunately, she was unable to understand my queries and left the conversation unresolved.

Each time I raise this issue, I receive the same explanation, which does not make sense and does not resolve the core problem. I am kindly requesting that you review the transactions and clear the negative R141 balance from my account as soon as possible.

Please confirm once this has been resolved, or let me know if you require any further information from my side.

Kind regards, Sthembiso G. Mtshali