WO
Werner O

1 reviews | Active since Nov 2011

01 Dec 2015, 09:05

Mag tape returned after account was settled

I woke up at 04:30 today and saw that a debit order with mtn has been debited and that my account was over its limit, so I promptly transferred a sufficient amount from another account. I then checked my bank account and everything was in order, now 3 hours later the transaction gets reversed and i get credited wit the amount I transferred but debited with an unpaid service fee. This is just appalling.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Dec 2015, 09:55
Official
Hello WernerNelspruit,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.

The reference number is 824511.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)