FM
Ferdinand M

1 reviews | Active since Apr 2011

07 Apr 2015, 15:43

Made up pricing on smart devices

Good day, <br> <br> I took a smart device from FNB on the 13th of March 2015 that was advertised on the leaflet at the iStore as R529 per month over a 24 month period and supposedly at a discounted rate.<br> <br> It turns out that after I was asked to quickly sign a multitude of documents that the real price of the device is R579 over a 24 month period.<br> <br> Furthermore they say that you get the devices at a special discounted rate.... Ughm... The device that I took for (R579 * 24 = R13,896.00) costs R1000 more than the retail price at the iStore R12,999.00. <br> <br> Upon seeing this I decided to instantly settle the outstanding amount on the device online but then they have the ****** audacity to tell me that the retail price is R15,599.00!!!<br> <br> Please, show me anywhere in South Africa where an iPhone 6Plus 64GB space grey model is R15,599.00 and I will eat my hat.<br> <br> How do I get this problem solved, its ****** highway *******!<br> <br> FC Malan

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Apr 2015, 16:00
Official
Hello malanfcm,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 662581.

Regards
Complaints Resolution
Melinda Duvenhage
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