Made online forex payment - no results

I have made an online forex payment with the help of a bank official in the Jacaranda branch of FNB. Payment deducted from my account (almost R4000) with fees on 29 October. Bank overseas cannot see that funds have cleared. Phoned forex daily. Got second reference number and two days later an sms that my problem was resolved.....uhmmm not! Phoned forex - Lemese / Limese is the lady's name. she blames the branch manager of Jacaranda and I phoned the branch manager who said she does not know what forex wants and she'll get back to me. Nobody's phoned me back. This is ridiculous. First National BAnk's slogan of how can we help you should be changed to Sorry, we cannot help you.