GS
Glenn S

1 reviews | Active since Aug 2019

26 Aug 2019, 21:02

MADE ME CHANGE MY ACCOUNT PLAN SAYING ID SAVE, JUST TO REALIZE IVE BEEN FOOOL

THIS I FIND ACTUALLY SHOCKING THAT A BANK CAN DO THIS. A MONTH AGO FNB CALLS ME AND TELLS ME MY BANK CHARGES ARE SO HIGH, CAN THEY CHANGE MY PLAN FROM THE PAY AS YOU USE TO THE SMART OPTION BECAUSE FOR A FIXED R59 YOU GET SO MANY EXTRA BENEFITS AND I CAN SAVE ALMOST R300 A MONTH I WAS TOLD.

I STUMBLED ACROSS THE PRICING OPTION NOW IN MY INTERNET BANKING AFTER NOTICING THAT IN THE LAST MONTH MY BANK CHARGES ARE ALREADY MORE THAN DOUBLE WHAT THEY WERE LAST MONTH STILL ON THE PAY AS YOU USE OPTION. SO I OPENED THE PRICING GUIDE AND I WANT TO KNOW WHERE THE HELL IT IS OR CAN BE CHEAPER WHEN eg. *PAY AS YOU USE COSTS R4.95PM FOR THE ACCOUNT AND OTHER BANK ATM WITHDRAWAL ON PAY AS YOU USE COSTS R10 PER R1000.

*EASY SMART OPTION WHICH COSTS R59PM ALREADY HAS THE CHARGES OF R9.50 + R1.90 PER R1000,

MY CALCULATIONS TELL ME A R1000 WITHDRAWAL AT ANOTHER BANKS ATM IS WITH THESE COSTS ON PAY AS YOU USE R10.00, BUT THE SMART OPTION FOR THE SAME AMOUNT IS GOING TO BE R9.50 + R19.00 = R28.50 FOR THE EXACT SAME TRANSACTION.

PAYMENTS MADE THROUGH THE APP ALSO *PAY AS YOU USE R1 *SMART OPTION R3.50

THAT FACT THAT THEY CALLED AND CONVINCED ME TO CHANGE BECAUSE I WILL SAVE ON A OPTION WITH A MUCH HIGHER MONTHLY FEE 10X THE PAY AS YOU USE MONTHLY COST & SEE THAT ACTUALLY THERE IS NO SAVING ANYWHERE HERE MORE LIKE JUST A LOT MORE PAYING FNB IN CHARGES.

SO THEY FOOL A PERSON SADLY AND I KNOW IM NOT THE ONLY ONE FALLEN FOR THIS

CHECK THEIR LATEST PRICING GUIDES AND IF YOU MADE THE SAME MISTAKE AS ME CHANGE BACK TO PRE PAID.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Aug 2019, 09:13
Official
Good Day 

 
 Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is ***NF

Regards 

 Hello Peter Complaints Team 

***