LM
Leon M

1 reviews | Active since Mar 2021

10 Feb 2025, 09:07

Mac & Things ****

I realise that there is a **** doing the rounds with "Mac And Things Centurion" doing *****ulent transactions on people's bank accounts at firstly Capitec and then FNB, ABSA. My gripe with this is the following:

I was quite lucky to have moved my funds over to my new bank account at a different bank as I plan to close my account at FNB (personal issues with FNB) anyways and this just reinforce my decision to move banks. I noticed that my current account went into the negative this weekend by -R99.99 . as I was trying to figure out what the charge was for as I've been waiting for delayed payments to go off so that the account can be at zero to close it finally, I noticed a suspicious transaction namely Mac And Things. A quick internet search let me to a article published on Friday 7 February 2025. I immediately reported the *****ulent transaction to FNB. they proceeded to cancel my card. then charged me a fee for the transaction as my balance was insufficient for the *****ulent transaction to go off in the first place... irony.

So my question to FNB is the following, this was a "card transaction" made by a company that does not exist. How is it possible for this transaction to go through without me verifying the "purchase" with the two step verification for online purchases on the FNB app?

I see banks are blaming Spotify and TEMU etc. my Spotify transaction went off 2 weeks prior to this transaction. I don't purchase from TEMU so it would be interesting to hear how this is or was possible. again, it was only R99.99 because I had no funds in my account. I Had a week before that over a 100K in that account. I peed my shorts just thinking how much they could've ****** from me. I see people are saying amounts of 1000 to 4500 that was taken. how is this possible without verifying the purchase??

Think FNB owes us an explanation.

0
Replies (2)
LM
Leon M's update10 Feb 2025, 09:19
Reviewer Update
Low and behold as I published this review, FNB phones me to inform me that it was not *****, it was in fact a late transaction from Spotify for last year September, and that they are closing the case. Pathetic. justifies my decision to move to another bank.
FNB (First National Bank)
FNB (First National Bank)'s reply10 Feb 2025, 11:10
Official
Good day  Mr Leon Muller

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
 
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
 
The reference number: ***NF
 
For further request, you can email us on the below email address:
 
Email address:  ***
 
Regards,
 
Hello Peter Complaints Team


Best regards,