Mabandla what a useless consultant frim the ***** line

My mother was *****ed past 4today in claremont at an ATM she inserted the Pin and the ATM jammed and kept on asking for the pin when she decides to cancell the transaction nothing happend it continously asked fr a pin its unfortunately her cellphone was off so she could not phone immediatly to block her card and ... To cut the story short she got home i personally phoned your cll center to block the card while her phone is charging to my suprise Mabandla could not assist he kept on asking her to switch on her phone bcz he says there has not been a transaction while the 1st consultant confirmed a transaction of 900 was done at 4:25 bt mabandla started troubleshooting like an IT specialist making my mother even stress more and asking reallt stupid questions... The sad thing im the one who asked her to change frm StD bank and even took a contract phone with FNB bt her experience is si bad with u guys this unacceptable please sort it out as if not will make sure it escalate further and u wll be loosing customers