m offered a second hand devide

I don't know what to make of this.i tried to call Celeste on numerous occassion and I left messages.you have not returned my calls.i was called by the lady Nomsa from digital planet whom she told me that after fixing my foun they tested it.it still gives them problems.so they are offering me a second hand fone.which I don'nt agree coz that foune is hardly two months.i asked her to ask ppl from fnb to call me as they are their servide privider.a guy by the name of shaun called me and I explained every thing he said is gonna talk to his manager and is going to revert back to me at 4 on friday till today nothing.Remember im paying for something that I dont have.please cancell this contract and give me my money cause you cant deliver.