LYING TO CUSTOMERS & BEING IGNORED

SINCE APRIL WE ARE WAITING FOR SOME1 TO HELP US BUT WE ARE JUST BEING IGNORED WHY CANT WE BE ASSISTED THATS ALL WE WANT IS HELP--ITS BEEN MONTHS & we just getting ignored-IS THIS HOW YOURLL OPERATE???We are still waiting for FNB to get back to us-Since April my mother is having a problem she had never authorised a debit order for the 30 April but when she went to draw out her money FNB put a hold on her R2000 & also advised FNB she has a dispute with the company & FNB has requested a Affidavit so my mom & get back the money up till now she never receive back her money has a single parent its really hard But FNB dont care about they honest members & this is really Disgusting & Terrible to bank with FNB and be **** to-MY MOTHER NEEDS HER MONEY!!!!!!!!!!!!!!!!!!!!-SO WAS IT A LIE ABOUT GETTING BACK TO US???