1 reviews | Active since Jun 2019
Lying to customers
I would just like to state that lying to customers is a big deal, when i went to the fnb branch yesterday (17 July) i made a loan and the man helping me said it will take up to 30min for the funds to reflect since it has been approved, after waiting 24hours for the funds i still received no funds in my account, and now today (18 July) after calling countless times wasting so much money on airtime just for them to tell me that it was canselled today after i had made arrangements to buy transport to work as i dont have transport and now i cant make another loan cause my credit score is low again and i got nothing for it, i want to know what can be doen about my score now as this is unfair towards a loyal customer after so many years.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***