********ly Holding Funds

Absolutely shocked, disgusted and disappointed with FNB's lack of care and service especially in the midst of a bereavement. Shocking telephone staff who simply cannot be bothered, put the phone down mid conversation, call back then the same thing.

Email info@ and care@ to get resolution as the app (secure chat) just doesn’t work as I try to query why they have not cleared funds made to me 7 days ago as part of my late mother's estate. I can see the funds holding and no one is able to reply to a straight forward question or get on with sorting it.

Not only am I grieving the sudden loss of my mother and the various complexities that go with sorting out an estate alongside my siblings. I am having to feel the sting that comes with what feels like begging someone to push a button to funds left to me by my mother because I am at the mercy of someone's mood or whether they can be bothered to deal with basic questions.

Why are these people employed in customer service if serving is the last thing they wish to do?!

I am sadly ĺeft with no choice but to take this matter to my Lawyer to include the newspaper because this is just unacceptable for a bank to get away with this. The worst part is, this goes against my very nature and yet even I have my limits.