NM
Nicolas M
1 reviews | Active since May 2016
05 Mar 2019, 12:45
Lunch was more important than assisting a customer
Was put through to a person called Ettienne at FNB Premier division regarding a problem with my card. Ettienne put me through to Authorizations who then put me through to general customer care who then put me back through to the Premier Card Division. When I asked for Ettienne again he had gone to lunch.
The other person was able to help me and escalate the query. Ettienne was being lazy and really didn't want to assist because he wanted to go to lunch.
As always SHOCKING service from FNB Premier Suite.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
05 Mar 2019, 14:07Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply05 Mar 2019, 14:07
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
NM
Nicolas M's updateReviewer Update
06 Mar 2019, 08:43I have been contacted by the Premier Suite who are the people I am complaining about. When I spoke to the complaints team yesterday they mentioned someone from Quality and Assurance would be contacting me. Does anyone in FNB actually know what they are doing? Doesn't seem like it...
Apart from that my original problem I was reporting was only escalated this morning even though the Premier Suite consultant (Janine Ray) assured me it had been logged yesterday. I cannot use my card and there none of the customer support consultants are able to assist me. I would have thought this would be treated as a matter of urgency. I have had phone calls and email regarding the complaint but nothing about my actual query... A good indication that FNB are more concerned about ridding themselves of the complaint than solving the problem.
FNB Premier Suite customer service remain completely and utterly ***********!
NM
Nicolas M's update06 Mar 2019, 08:43
Reviewer Update
I have been contacted by the Premier Suite who are the people I am complaining about. When I spoke to the complaints team yesterday they mentioned someone from Quality and Assurance would be contacting me. Does anyone in FNB actually know what they are doing? Doesn't seem like it...
Apart from that my original problem I was reporting was only escalated this morning even though the Premier Suite consultant (Janine Ray) assured me it had been logged yesterday. I cannot use my card and there none of the customer support consultants are able to assist me. I would have thought this would be treated as a matter of urgency. I have had phone calls and email regarding the complaint but nothing about my actual query... A good indication that FNB are more concerned about ridding themselves of the complaint than solving the problem.
FNB Premier Suite customer service remain completely and utterly ***********!