Loyalty Doesnt Pay Off

I have been banking with FNB for close to 25 years now. I pride myself with being a really responsible lender, and take great pride in how i conduct my financial affairs. As an example, some 6 years ago I bought my first house and I paid off the bond in under 5 years. I have never believed in loaning money to buy cars, only have a credit card for work purposes (to which they reimburse me in full every month and I settle the account in full), have a savings account with significant balances in (for a rainy day), and really only use my debit card to make purchases. I don't believe in store credit or anything of the sorts.

Excitingly we are looking to purchase our first 'family home' and turned to FNB as 'my banker' to provide a home loan. Within the day, FNB sent a cold letter stating "the account has been conducted in an unsatisfactory manner". Can you believe my shock. As I effectively have no debt (either with FNB or any other institution), the only conclusion we come to is that we are not the type of customer FNB wants. Seemingly FNB wants customers that take up all their products to maximize the bank charges, buys products on credit, takes working day loans and only pays off their mortgage over the full 20 years.

The letter received gives no person to call or details around how we could take this matter up further with FNB. You would think that after 25 years the bank would be inclined to treat their customers with a level of respect.

It would appear my loyalty to the bank is misplaced and I am left with no option but to move my banking accounts. I will also be selling my First Rand Group shares, as the investment case of an institution with such ethics is destined to fail.