Loyal customer's doesn't matter to FNB !!

I have been banking with fnb for many years now. They advertise on the fnb app about switching my homeloan, so I decided maybe I should switch from Standard Bank to the bank that I am with for many years and have all my eggs in one basket. I then apply on the app send my documents and for me being a loyal customer I am now given the same rate I am with standard bank. The service is poor from the guy who comes and do an evaluation to the sales assistant who keeps promising and get no response and I am told must be load shedding that is why I could not get through to him the whole day when he suppose to give me feedback. I also inform him I would like to buy another property and I want to see my pre approval first and now the feedback I receive they cannot better the rate as to what standard bank offered me and no clear explanation why they cannot better it. So here's the thing I am going to close my credit and debit account with fnb and move over to standard bank. Thanks for being a loyal customer with an excellent credit score, bye !!