1 reviews | Active since Sept 2018
loyal customers are not treated well at FNB
Over a month ago I completed the home loans application to move over my homeloan to FNB. It's now over a month later and the homeloans department have not given me an final approval. My home only got accessed 1 month into the application. They consultant keeps blaming the delay on Credit when I can see that the application was only processed over a week after it was sent through. I'm very disappointed. the Regional manager advised yesterday that she will call Credit , a day later Credit was not called. I've been with FNB for over 15 years. very sad.
Good day Sunita Naidoo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Sunita Naidoo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)