Loyal customer of 28 years left without pocket and FNB could not care less

I was de*****ed against my FNB Cheque account November 2023 and various attempts there-after. Now I am faced with the same issue. I have followed advice to try to avoid this from recurring again. One of the suggestions was that i should use my Virtual Cards to do Internet Purchases, as the CVV number changes after each transaction. Unfortunately I have been de*****ed again yesterday 04.04.2024. Again a Foreign company and again FNB did not send me Approval Requests. Transactions that occurred were both from the same company: AL HADAF OPTICALS LLC SHARJAH AE for R917.14 & R670.82 respectively. I have not used my Debit Card in 3 days and my last Internet Purchase Transaction was beginning March 2024. I reported the matter to the ***** Line last night. They advised that the transactions were done against my Virtual card, I have two and they could not even advise / confirm against which card these transactions were processed against. I phoned them twice and in both cases after asking questions they could not answer, the call was dropped / put down in my ear. My last conversation was with Nokuthula Nkosi. I was told that this can take up to 30 working days to resolve. Meanwhile I am left without pocket and FNB does not care less. I am also contemplating to approach the Banking Ombutsman as I believe that FNB does not follow the correct protocol.