Loyal clients dont mean anything to Samantha Ntshudisane at FNB

Loyal clients are not being appreciated, Maybe because I am a white business owner. Al thought I have been a very loyal business customer for years with a good account my account was in excess and the lady who is the Credit Analyst with the name Samantha Ntshudisane could not wait to reverse all debit orders although it was just two. I was charged excess fees but that was not reversed. I just feel that if the D/O was reversed the excess fees should also be reversed.

Well Samantha you have convinced me to be just as loyal as you treat loyal customers and there for i will no longer be a loyal FNB client. You are the reason why the best business bank in South Africa is loosing clients because of your arrogance and attitude. Maybe because i am a white business owner maybe just because its your personality.

One thing is for sure, after 5 Years banking between R1.5m and R1.7m a year i done with FNB ant that is because of you as this is the second time you have done this to me. December 2018 was the first time but November 2019 was the last.

If FNB want to keep me as a business client they should make it worth it and give me a very good reason why I should stay.