Lowest level of customer service - FNB

I called into the loan call center, I am a premier bank account holder. After speaking to Busi for 3 minutes, I realized she did not want to speak to me. I told her that she has no customer service skills and requested to speak to another agent. After being on hold for 5 minutes, I dropped the call and tried again. My call was cut as soon as it was picked up an agent, twice, after having to go through all the voice prompts. I then requested my wife to call and and she got through and confirmed that this rude woman's name is Busi. This puts such a damp on my Christmas spirit, why would you employ people who hate their jobs FNB?