low Service and Lack of Communication at FNB Greenstone Branch

I am expressing my disappointment with the recent service I received at the FNB Greenstone branch on January 30th and February 9th, 2024.

Issue 1: Delayed Card Replacement

On January 30th, I visited the branch to request a new card. I was informed that the card would take 3 to 5 business days to arrive. On February 6th, I returned to the branch as the card had not arrived. I was then informed that the card would be delivered that same day or the latest by February 7th. As of today, February 9th, I have still not received the card or any notification that it is ready for collection. This communication gap and delay are unacceptable.

Issue 2: Inattentive Service at the Branch

On February 9th, I also visited the branch to activate my online profile. Despite computer cubicles being available, I waited for 30 minutes without assistance. No staff member approached me or acknowledged my presence. This lack of attention and responsiveness further compounded my negative experience.

I believe that FNB can do better, and I hope that they will take my complaint seriously and implement the necessary changes to improve their service at the Greenstone branch