Low grade service

I registered my business via FNB CIPC registration link on the website in November 2015. I was given the reference number 1-KLYQQB for the registration. I was told to email all documents of the signing partners and proof of residence to [Email Removed] which I did. I sent it through 4 times already and every time I call in to check on the progress I am told the do cents have not been received and I should send them again. Which I do, and I call again and send through over and over again. I used this link because I don't have time to travel around to do the registration personally. I have an investor from Australia who wants to send me money however because of the *********** service I'm receiving I might loose out on the business opportunity and I feel it's unfair. If I don't get help very soon I will close all my accounts with FNB and go to a bank where I am not a number but a valued customer. I'm utterly disgusted by FNB low grade service.