Low customer service and communication.

Once again the FNB credit department has failed me again. I’m utterly disappointed at the lack of communication and transparency from FNB. Sad to know we can’t rely on our top performing banks.

Imagine taking a loan and the auto debit ALREADY HAS TAKEN YOUR MONEY and the bank still claims that you haven’t paid the loan. Plus they write a threatening email telling you they would take LEGAL ACTION against when the bank has already taking your money, just imagine that cause that’s what I’m experiencing right now.