Lousy service

Good day I am writing this review with a heavy heart because I have been with fnb for20 years. I recently took out a small loan from them and they were going to debit me monthly. Unfortunately they did not do that and when I phoned them in August they said that they will rectify the problem immediately. Low and behold I again got an sms saying that my account is in arrears, this after I did them the courtesy of phoning and telling them to please take their money. Again my pay day came around and nothing. I phoned them again and told them to please take their. After a lengthy phone call they said it is now sorted they will take the money I owe them and deduct the installment every payday. Low and behold I got an sms from their attorneys. That really ****ed me off because I phoned them how many times to take their money. it is not my fault that their people are too lazy to do their work. I hate attorney letters exspecially as it was not my fault. Sufficient to say that after 20 years I will be moving my business elsewhere.

Regards