Lousy service

On 17/09/2015 I had a setback with a retail shop & was referred to my bank(fnb) where I was assisted by Olerato & Bonolo. Upon my 2nd return to the bank(22/09/2015), Tshililo advised me to wait 5 working days for my money to be reversed.The 3rd time I went to the bank (01/10/2015), nothing had been done about my problem & was advised to come the next day as it was close of business, which I didn't. I decided to make my 4th visit, which was getting pretty annoying since their service is VERY slow, on 07/10/2015 only to find that there had been NO FOLLOW UP on my query & Tshepang had to make the request AGAIN for me, which means I have to wait another 5 DAYS!!! If this is the kind of service one should expect by going to fnb then consider yourselves losing a loyal customer!!!