Lousy service

Very bad service at Amanzimtoti FNB this morning from half of the staff...due to covid 19 a lot of changes gave been implemented through put different entities and a new way of doing things but FNB is failing in this matter ....1stly there are a number of people allowed inside a branch of which couples are treated differently...wen ingot inside the branch after having to wait for almost an hour standing in the qeue I found couples with Consultant after my husband had to wait out outside apparently of social distancing ....meaning it does not apply to other races ....no2 while sitting and waiting to be called a lady after me was assisted before me without her number being called ...again iam not sure how that works ...upon my observation 3rdly another gentleman who was way after me was assisted because he had currently came a couple of days before as I had the conversation and had unfinished business....why was an appointment made not made so the gentlemen can be assisted outside of our observation as it raises a concern to us whome were waiting way before him...if there are unfinished businesses why us the person not booked an appointment and assisted at the convenient time as the consultants infront of us need to assist the qeue of ppl whome have been waiting ....if ppl are picked it means we are waiting way longer ....