Lousy Private Banker - FNB App-device not verified

Item: FNB (First National Bank)
Rating: 1
Author: Mandy J

Still no reply from my private banker. Spent R2000 on telephone calls as I am sitting in another country. THIS BANK IS USELESS AND SO IS PRIVATE SERVICE. YOU WASTE YOUR MONEY! New registered banking app on my phone and my phone needs to be verified. I did not pass the questions asked about my financial affairs of 20 years ago so I am not able to verify my app! But I verified with my card and pin. ***! I am stuck not being able to make payments etc! MY "PRIVATE BANKER" is Lwazi Roto

Private Clients <***> Wed, Jul 3, 3:17 PM (5 days ago)

Dear Mandy

Thank you for your message received on 2019-07-03 at 22:17:31. Your message has been forwarded to your Private Banker who will be in touch with you within the next 24 business hours.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

09 Jul 2019, 09:50

Good day Mandy Jones,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***F.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply09 Jul 2019, 09:50

Official