Lots of promises,no joy!!

<p>Decided to switch my bank accounts. 1 month later & all initiation fees paid, account still not open, and awaiting approval. Just 1 debit order switched, according to FNB I have to switch the other debit orders myself. I have send through all my documents 3 times. I phone premier banking talking to agents, all letting me wait 10 minutes. Sending through complaints online I get no response from anyone. I want to close my accounts, but all they do is give promises about getting back to me, but NO JOY!!!!!</p>