lots of confusion with my credit card application

i app**** for a credit card online on the 4 or 5 February. I sent the required documents and was told the application was approved. I received an SMS on 9 February to phone and finalise the application which I did. I was told I would get the card between 3 - 5 days. I called on 16 Feb to enquire about the whereabouts of my card and I was told that there was a mistake somewhere and the limits had not been loaded. The consultant promised to sort all that out and that I would receive the card on Thursday, 19 Feb. I called again on Thursday to enquire about the whereabouts of my card and I was told the application had been cancelled. The consultant promised to call me at a later stage to inform me the reasons for the cancellation and that call never came. I eventually called the bank and I was transferred from one consultant to the next and still I was not told what exaclty was happening with my cards or my application. I eventually got tired of all the confusion and asked that they cancel the application because I was tired of expecting something that might never come.