LOST TRUST IN FNB.

i HAVE JOINEDFNB WHEN IT WAS Barclays Bank in the early 70's and then they changed name to First National Bank. So I am a member for approx. 50 years. I also join their E Bucks reward system of which I have no problem with until recently. Last year I did house renovations and spend approx R300000.00. I HAD A CHOICE TO USE EITHER namely FNB E Bucks or my Standard Bank rewards system. Regrettably I chose to use E Bucks due to my long standing relationship with them. Earlier this year I contact them to see how many E Bucks I have earned and they rep**** a merely R100. I said that it is impossible. Then they said they will look into the matter only to report me later that my E Bucks is not active and that I should have check that it is active. I then asked them who inactivated this account and they came with the classic answer " I DONT KNOW" i SAID THAT THEY ACTIVATED LOOK INTO THE MATTER AND CORRECT IT. THE REPLY EAS SIMPLE SORRY SIR YOU HAVE LOST THAT MONEY THEY CAN ONLY PAY WHAT WAS UDED THIS YEAR. SO, SO I WANT TO WARN OTHER MEMBERS USING E BUCKS TO BECAREFULL DO NOT TRUST E BUCKS. IT LOOK LIKE WHEN THEY SEE BIG MONEY WAS SPEND THEY COME TO WITH TTHIS TYPE OF AN EXCUSE FOR THEM NOT TO PAY THE BIGGER AMOUNTS OUT. i PHONE THEM AND SAID THEY MUST CANCELL MY E BUCKS AND THEY REPLY THEY CANNOT. I DID ASK THAT A SENIOR MUST PHUNE ME I AM STILL WAITING. I AM THINKING OF CANCELLING MY ACCOUNT ALL TOGETHER BECAUSE I JUST CANNOT TRUST THEM WITH MY FINANCES. I SHOULD HAVE USED STANDARDBANK IN STEAD AND WOULD HAVE BEEN A WINNER. SHAME ON FNB DOING IN PESIONER.