Lost respect for FNB

FNB has given terrible service throughout the lockdown. Stopping services that we should have the right too. I had a strange debit order for R99 on the 01sept2020. I tried to reverse on their online banking it didn't work they've cut this service knowing that there are suspicious debit orders going through people's accounts. I had to call and got it reversed and got charged R40 for this. FNB has no right to take services away without informing customers when it is our funds in the bank n not the banks. As well as the Covid19 relief has no assistance for people under debt review and other banks do.Fnb has become very arrogant and has lost the connection with a customers.