Lost of Despute form

It is appalling that all you can tell me upon laying a complaint on 29th April 2015 , is that you lost the dispute forms! 2 months is an unacceptable wait time for a debit dispute to be resolved. Firstly it was your unsecure banking services that allowed the debit order to be paid over without my consent and secondly it was your *********** staff that allowed the dispute forms to be lost before processing. It has become a matter of urgency that the funds to the value of R4400 be returned to my account, I was inconvenienced by being forced to make a loan to get through that month, while FNB and it's staff remained unperturbed as they deduct their monthly fees promptly each month<br> <br> <br> To call FNB's service pathetic would be an understatement.<br> <br> I would appreciate if somebody more competent than the people I dealt with before this ,could contact me back to advise when I will be reimbursed for the funds **********ly removed from my account. And calling me to tell me you lost my forms AGAIN is an unacceptable answer.<br> <br> http://hellopeter.com/first-national-bank/complaints/no-response-to-reversal-of-funds-***<br> <br> <br>