Lost my faith in FNB

I have been an FNB customer for years. I have loved them until 2025. I was pre-approved for a revolving loan facility. I did not apply for this facility because I love paying interest. I accepted the offer on a Sunday more than a week ago. I understand that they do not work on weekends and left it until the following week. I enquired about the turnaround time on Tuesday after I accepted the offer. I was told by an agent via the SecureChat that it would take 3-5 days. No problem. I followed up again on Thursday and was told that there was an admin error and that they will escalate it and it will take 48 hours to get a response. I followed up again on Friday and got told that the escalation email was only sent on Friday around 11:00 and the I need to wait 48 hours. I followed up on the next Monday, which is more than a week since I accepted the offer THEY made me and I was told again to follow up in 48 hours. I followed up again today, 16 September 2025 as the 48 hours since Friday has passed with 0 feedback. I was then informed that the email was sent on the previous Thursday meaning that the deadline for feedback was yesterday already and I have not received ANY feedback. I phoned them and got told that there is a backlog and that it will take time, but no one can tell me how long!! I have been patient and I have been kind. While I was considering if I should write this review I started doing some research to see if there is any info about the backlog, and I came across ANOTHER post where someone else had the exact same issue

I have been a loyal customer and will send anyone to FNB but this is horrible!! I can't believe that I am waiting this long for an offer that was made from FNB's side and not even something I was taking a chance on. I am strongly considering just picking up and moving across to another service. I will even get another loan to just pay and get my account closed and move away from FNB. I did not believe the complaints until I got this run-around where no one can give me the same answer and even more important, no one is resolving this!!