RA
Ryno A

1 reviews | Active since Dec 2014

07 Mar 2017, 11:41

Lost my application twice? Why will I move my accounts??

<p>On 27 January I decided to start my move to the promised land of FNB and ebucks... but alas, though I was in the branch with copies and dispite emailing soft copies of my payslips, when I collected my checque card on14th Feb, my credit card application was not completed somehow. I had to re-submit my payslips via email to the agent and I have cc'd 'wealthcardapplications'... the agent promptly printed my payslips to fax them on... really!?? </p> <p>Today (7 March) I visited my local branch. The agent rep**** that she sees my application, but she can assist me to re-apply if I have my payslips with me.... I decided to stick it out with my current bank's credit card, as how can I trust a bank with my money if they cant keep it together with a simple application process for a cheque& credit card package on offer- which Im already paying for??? I will not reapply- if FNB cannot get it together with my info given 27/1 and 14/2, I will never taste that promised land.... sorry FNB. Let me know when you have resolved your administration processes.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2017, 08:45
Official

Good day Mr. AbrieRs

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***