LOST Money with FNB

The useless bank strike again. After I reported a payment recall for a payment done to a person (my friend) with a Nedbank account, where the account resulted was "frozen" as the account of Nedbank was marked as "possible ***** transactions", which my friend was not aware of it at all. Now, after a month of forms and visits to the branch in Woodbridge KP, FNB says they cannot reverse the payment. So FNB has not my money, Nedbank has not my money (as per my friend inquiry), SO, WHERE IS MY MONEY GONE !!!! What a useless service and bank of *********** people.