JD
Jacques D
1 reviews | Active since Jan 2012
30 Apr 2015, 14:05
Lost money send to eWallet
I send money to my own cellphone number with FNB eWallet for times that I don't have money with me. My contract with the cellphone supplier expired and I moved to another cellphone supplier and my number changed. FNB say they can unfortunately not allocate the funds to my new number and I have to write the R1000 off as a loss. Decided to close all my accounts with FNB and moved to a bank that will not take my money!
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FNB (First National Bank)'s replyOfficial
30 Apr 2015, 15:25Hello jacquesdip,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 676069.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 676069.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply30 Apr 2015, 15:25
Official
Hello jacquesdip,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 676069.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 676069.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)