AR
Anasuya R

1 reviews | Active since Jun 2016

12 Jul 2016, 09:36

Lost Money

<p>I did a transfer through FNB online banking to my Std Bank credit card... or should i say, tried to! Big mistake! the actual transfer was done on the 30th May, and upto right now, this very minute, FNB cannot tell me where my money is. Std Bank has since sent proof to me that the money has not gone through to them... so where is it??? Yes, the transfer was done wrong, but does that mean that i have no right to question where my money is?? A consultant at FNB lodged a missing payment request on the 15th , FNB never even got back to me to at all, nevermind give me a response to my query, & this was supposed to have taken 5-7 working days. Since then, i have been querying this over & over again, to no avail. Now, 2 minutes ago, a consultant at the FNB call centre tells me that if takes... wait for it, 30 DAYS! Seriously??? & i been holding on for i don't even know how long now! they just keep putting me on hold! FNB was apparently supposed to be one of the best... im seriously beginning to think otherwise!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jul 2016, 11:22
Official

Good day SuyaR,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Your complaint reference 960843.

Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)