Lost in bureaucracy think *beep* bank was better.

<p>OK not a fan of using this forum but I have exhausted every other avenue.</p> <p> </p> <p>So I found myself in a bit of a bind this month financialy and reach out to my trusted bank for a credit card ( A bank I have been with for almost a decade) to see if they could be there for me in this troubled time like they claim they would be. Phoned theyre application department and presto gonzo I was approved for a card with a amount already worked out. Great this is easier than I thought. I just need to send some payslips and a copy of my ID Wait 7 days for them to process it and it would be done, no problems there if I was gonna loan someone Money I would do the same.</p> <p>So I send the documents and give them a friendly ring to check if They have been recieved. Friendly Staffer checked and yes there they are. Smooth Sailing.</p> <p>Monday starts up 7 days later me silently praying they would call cause I am in trouble now I am a rep I need to get to work but need some help getting there as my tires have seen better days and need to be repaced A.S.A.P.</p> <p>Low and behold I missed a call, of course it was them, why am I so bad with my Cellphone. I swear if My **** wasn't attached I'd Lose that too. Anyway I'll just give them a call back sort it out. I was so young so Naive.</p> <p> </p> <p>Department 1 after redailing the number is a automated prompt must be option 2 personal credit cards.</p> <p>Me- Hello staffer I had a missed call from this number I am awaiting to hear about a credit card apllication as I sent the docs a wekk ago must be about that.</p> <p>Department 1 - Asks a series of verification questions</p> <p>Me-I verify my identity and she tells me she cant help not the right department ( dont know why I had to verify myself for that answer). She will put me through to applications. </p> <p> </p> <p>ME- Hello staffer here is the song and dance here is my verification details.</p> <p>Department 2- Could you please hold as I enquire</p> <p>Ok sir they phoned you for a live %^&#. ( could hear the word lets give it another go)</p> <p>me:Excuse me the line is bad?</p> <p>Department 2- They phoned you for a live *@^%(****it thats it everybody knows you dont ask for something three times)</p> <p>Me- Ok you can put me through to them</p> <p>Department 2 - would you like theyre direct number before I put you through?</p> <p>Me- No Thanks just put me through. ( Ok this was my fault always err on the side of getting cut off)</p> <p> </p> <p>Me-Hello staffer here is the song and dance and here is my identity ( I think to myself she must be impressed I know everything before she asks it)</p> <p>Department 3-Ok sir this is the sales department we do new applications</p> <p>Me- But I got put through to you And I had a missed call</p> <p>Department 3- I am sorry sir............. Airtime ran out got cut off.</p> <p> </p> <p>At this point my sanity was in big trouble. But I soldier on load up airtime ( cause I got the cash that is why I need a credit card).</p> <p>Department 4 (it might be one again at this point I am spending so much time with them I am wondering if Sifiso at application will invite me to his birthday party, I feel we have bonded)</p> <p>I am sorry sir the application has been marked as closed as the user declined it.</p> <p>Me- That was definitly not me as I phoned to verify receipt of my documents</p> <p>Department 4 - I will escalate this matter sir and send your documents through to the relevent department.</p> <p>Me- Ok thanks could you ask them to give me a call after they recieve my docs as I would like to check on the process.</p> <p>Department 4- Ok sir but they do not respond to us just to clients</p> <p>Me-Ok give me theyre number Ill call them</p> <p>Department 4 - I am sorry sir they dont have a phone line they are administrative.</p> <p>me- Ok so how would I get them to phone me if they dont respond to you and I cannot ask them to respond to me- (losing grip on reality) Dont worry just ask them to phone me and thanks for helping.</p> <p> </p> <p>So you see FNB that the bureaucracy is up to a level I cannot fathom. Please help me.</p>