Lost hope

FNB Debt Review Centre – Repeated Broken Promises & Unanswered Calls I have been a debt review client with FNB since November 2022 with an unbroken payment record of 39 consecutive payments. I have a legitimate query regarding my account (***) where an incorrect interest rate has been app**** — something FNB's own consultant has acknowledged needs to be corrected. What I cannot get is anyone to actually resolve it. Since 7 March 2026 this is what has happened:

Multiple emails sent — all read, most ignored Sharon Trollip (Service Recovery Consultant) committed to feedback on 10 March — nothing received Committed again on 11 March — nothing received Committed again on 14 March — nothing received Called in, held for 10 minutes — no answer Left a voicemail — no callback Called again today 16 March, held for 9 minutes waiting for a manager — no answer

I am not a difficult customer. I pay every month without fail and I am simply asking for a known error to be corrected. Instead I am being passed from pillar to post with broken promises and unanswered phones.

FNB — your customers deserve better than this.