Lost for words

I recently had a ***** issue occur. The process to cancel the card and report the ***** case was easy enough. Following up and trying to get answers is next to impossible. I enjoy being passed around from department to department as much as I enjoy stubbing my little toe against the corner of a table. This, FNB, is what your service feels like. What is the point of paying for premium accounts when I still have to wait 3-5 business days for a replacement card. Why am I getting approval transactions for micro amounts but not for large amounts? Why are so many others reporting the same problems? I unfortunately cant answer these questions at the moment as I am still currently being passed around between departments. Not to worry, however, Ill let you guys know how your own internal processes work once I figure this out for you.