Lost eBucks due to poor website design logic

I complained to eBucks last week regarding why I had dropped on the rewards leveling system due to my 'InContact' status allegedly not being updated. I spoke to Lindiwe who told me that the inContact details only update only if there is a physical change to the details and as I did not make any changes to my details on the website it did not update my inContact status and hence I lost 500 points in the eBucks leveling system. If my details remained the same then why would I change anything???<br> <br> Surely this is flawed??? This stupid design has cost me in terms of eBucks and discounts. If a clients details do not change then your website should still update the details as is.<br> <br> Please fix this, fix my eBucks rewards level and adjust my eBucks within the next week or I will be switching banks.<br> <br>