Lost cash

I would like to share this with you guys. On the 08th of March my mom went to Polokwane main branch corner Thabo Mbeki and landros to open an account. She was assit by a lady called Sandra who caused the disaster that we are facing now. My mom gave her the account number that she wanted to link, So this lady linked it to a different account, so on the 9th the person that my mom's money was sent to was called and "say the is no money in my account i even went inside the bank to confirm".

My mom went straight to the branch to ask about it and all they did was to tell her stories. They gave her a form to fill in and tell her that she must come on Monday because they are closing.

She came on Monday to enquire about the updates, the branch manager Mr Mphari Rangongo told her that u filled a wrong form which the form that that she got from the branch. She request them to check is the money is they they said yes, she also asked them told hold the money.

The branch manager told her that i will call you later he did not he only called once. She went again on Tuesday the manage himself told her stories. Same Wed, Thursday then Friday he said to her that my mom will get the money on Monday 16th of March 2o2o. The shocking thing is that he is telling her that the person made a withdrawal of 2000 and he or she will return it on the 15 of April HOW COME THE PERSON WAS ABLE TO WITHDRAW THAT WAS BLOCKED ? SECONDLY WHY IS THE MONEY MISSING NOW AFTER EVERYTHING WAS SOLVED.

He told her that he wont be handling this case from April because he is been transferred and the lady who did all this she is not even doing any thing about it.