MS
Mzwakhe S
1 reviews | Active since Oct 2015
24 Nov 2015, 12:05
Lost Card Replacement not Received after two month
It has been almost two months since I lost my Petrol Card which I have reported and requested a replacement card which I have not received to Date. Unfortunately I cannot recall the name of the Gentleman who assisted me with the cancellation of the old card but I am sure that it shows in their system as to who I spoke to when reporting.<br> <br> The service levels are becoming a big issue with the Bank now due to *********** staff members. <br>
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FNB (First National Bank)'s replyOfficial
24 Nov 2015, 13:59Hello simandlovu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818994.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818994.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply24 Nov 2015, 13:59
Official
Hello simandlovu,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818994.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818994.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)