1 reviews | Active since Sept 2009
Lost card = locks out from account
<p>I lost my credit card and applid for a new one.</p> <p> </p> <p>No I cannot access the funds in that account untill FNB can give me a replacement card. That can take two weeks.</p> <p> </p> <p>So now I have debit orders going off on Tuseday that will be returned as there will be incificent funds.</p> <p> </p> <p>All because FNB cannot help me.</p> <p> </p> <p>Also dont think having a FNB Private clients package results in a good banking relationship. You still get the normal BS and no help.</p> <p> </p>
Good day Mr. trevornic
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. trevornic
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***