LOST AS AN FNB CUSTOMER

I have joined FNB for a few months now and I was put on the gold package which later I opted for the Premier Banking as I felt that package had better benefits and I still wish to remain on that and not be offered to downgrade. However I am unsure on wether I have a premier banker or what? 24/7 team of bankers where????.

As far as the Ebucks goes, I believe that Engen is in partnership with Ebucks, I was once asked to add my vehicle information onto the app and that if I did so and so I would of paid an x amount of fuel... I am doing that and I am not gaining any Ebucks... Overall I am gaining no ebucks, can someome explain how does that work?

My simcard that was given to me, I see on the FNB website I was suppose to be getting data, minutes etc.. Why has it been cut this month???

My bank charge I usually keep over R15000k in my account until I have been struck with covid and it has not been that much of late but even then why was it the first month I got a rebate off and the next its the full bank charge? I called in and they say it only allows on the fusion accounts. What happened the first time they did that?

I wished to be emailed and not called for further communication