LOSS OF TITEL DEED BY FIRST NATIONAL BANK

The Home Loans dept lost my original deed and is passing it off onto me as a client. I am receiving no feedback from this department surrounding the circumstances of this, and no accountability is being taken. Shocking, to say the least, that a bank that assumes custodianship of such important critical documents is so flippant. I, as a customer, am now left with the admin of having to sign an affidavit for the loss. The bank has been silent on this. No repercussions, no apology, just pushed down to me. I had been advised by the attorneys, and this is also affecting the timeous finalization of my advance application. To deal with this level of irresponsibility by a bank is very concerning. FNB took over the original bond in 2015 therefore is not in a position to lie or pretend that my claim is baseless. the original bond would not have been approved unless, hereto, some shenanigans were at play. I am utterly appalled and wonder how often this is the case. I question the bank's processes and the legitimacy of its documentation warehouse.