Loss of personal information and lack of communication

I would give zero stars I'd it was possible. My latest interactions around a very simple application have been completely unacceptable for any company nevermind one that contrils personal information and our money. No-one can answer my questions and everytime I am primised a follow-up in 24-48 hours and that never happens. There is a complete lack of any communication and the only time I get any feedback is when I sit on hold for hours waiting. I no longer care about the application I just want the questions I asked about FNB loosing my personal information answered, the POPPI act springs to mind. I have even caught the consultants I have dealt with lying more than once in attempt to cover for the incompetence. My concerns have been escalated to the managers of 2 different departments and neither has had the decency to even contact me. FNB used to be decent bank but unfortunately thier reliance on the App to manage everything has resulted in their systems falling apart and lead to the staff becoming lazy or incompetant, or both. I am trying to understand why FNB are actively trying to push customers away?