1 reviews | Active since Mar 2014
Losing data with FNB Connect
I have an FNB Connect cellphone account. I checked my account on 26 November and I had more than 500MB of data left. When I checked again on 27 November I had only 50 MB left. However, if I check my usage, I used only 30 MB. I have contacted FNB Connect a few times and every time someone just says that they will have a look. I now received a data report that shows that from 26-30 November I only used 58 MB. And this is now supposed to resolve the issue. But nobody is bothered to check why my data went from 500 MB to 50 MB while only using 58 MB.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)