Losing business because of FNB.

I have a connect package with FNB and I cannot see who is calling me when they call me, even if it is not a private number. So I called FNB and asked them what is going on. They told me it is a Caller ID line problem which they can activate on my account for R6 per month.

I asked them to activate it on July 10th. They said they will.

Today I called them to ask what is going on (2nd August). They said it will only be activated on September 1st.

Now I am losing business because I cannot see when clients left a missed call. I can't see who it is that called me. So those clients move to other businesses just because FNB is not able to activate a simple R6 service on my account.