LOOSING CLIENTS IS NO BIG DEAL FOR FNB

Our family has been banking with FNB for many years. We have our savings account, cheque accounts, our kids accounts as well as our bond account with FNB which we have had for over 14 years. We were wanting to apply for a further bond and submitted all the forms to FNB. They advised that the interest rate would be reviewed and possibly changed which we thought was fair. However, we decided to apply to another bank just to see what interest rate we would be offered and at least have something to compare it to. Surprise Surprise....the other bank offered us a much better interest rate. After contacting FNB and discussing the interest rate, we were told that other banks offer better interest rates to new customers just so they can get more customers. That's great that the other banks do that because they are clearly wanting the business and making it attractive to new customers. However, it appears that FNB have no problems in loosing clients. They wouldn't even match the other banks interest rate let alone beat it. I am shocked that as a client of FNB that we are easily disregarded. Oh and let me say that we are very good clients that pay our instalments every month!