Looooooong Queues at Local Branch

<p>Just wondering how much business must we give FNB before they consider their clients as the driving force behind their enterprise? If businesses out there treated customers as the banks in general do, they would close their doors in a month. Our scenario - the business we work for requires coinage on a daily basis for the tills. Daily, we have to stand in queues for up to 40 minutes just to get coinage. No commercial tellers and when you get to the teller, they count out required coinage while you stand there and wait even longer. It's discouraging and annoying! Heaven help any customer just wanting to pop in quickly and pay a bill if you get behind 2 or 3 commercial clients bringing in the daily banking. And I'm not even talking about the queues at the general enquiries which are even worse. Bank is SERIOUSLY short-staffed ... and by the sound of things, nothing the local manager can decide on him/herself ... Really guys at FNB head-office, get you act together! Your exist because we choose to bank with you!</p>